PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide

We collect personal information when you:

• Register for an account (student or tutor)
• Create or update a profile
• Book or conduct lessons
• Communicate through the Platform
• Contact customer support

This may include:

• Name
• Email address
• Profile photo
• Time zone and general location (city/province)
• Tutor credentials, experience, and pricing
• Messages exchanged on the Platform
• Payment-related identifiers (handled by third-party processors)

1.2 Automatically Collected Information

When you use edudable.ca, we may collect:

• IP address
• Browser and device information
• Operating system
• Usage data (pages visited, interactions)
• Date and time of access
• Cookies and similar technologies

2. How We Use Personal Information

We use personal information to:

• Create and manage user accounts
• Match students with tutors
• Facilitate lesson bookings and payments
• Enable secure messaging
• Provide customer support
• Improve Platform performance
• Communicate service-related updates
• Prevent fraud, abuse, or misuse
• Comply with legal obligations

🚫 Edudable does not sell personal information.

3. Consent (PIPEDA)

By using edudable.ca, you provide meaningful consent to the collection, use, and disclosure of your personal information as described in this Policy.

You may withdraw consent at any time, subject to legal or contractual requirements.

4. Disclosure of Personal Information

4.1 With Other Users

• Tutor profiles are publicly visible
• Students and tutors may see names, lesson details, and messages
• Private contact details are not shared without necessity

4.2 With Service Providers

We use trusted third-party providers for:

• Payment processing
• Video conferencing
• Hosting and security
• Email delivery
• Analytics

All providers are contractually required to protect personal information.

4.3 Legal Requirements

We may disclose information when required by:

• Canadian law or court order
• Regulatory authorities
• Protection of legal rights, safety, or property

5. Payments

All payments on edudable.ca are processed through secure third-party payment providers.

Edudable:

• Does not store full credit card numbers
• Does not access banking credentials

6. Data Retention

Personal information is retained only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Users may request account deletion at any time.

7. Your Rights (Canada)

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent
• Request deletion (subject to legal requirements)
• Ask how your data is used or disclosed

📧 info@edudable.ca

8. Cookies

Edudable.ca uses cookies to:

• Maintain login sessions
• Remember preferences
• Analyze usage
• Improve performance

You may manage cookies through your browser settings.

9. Children & Minors

Edudable is not intended for children under 13 without parental consent.

For users aged 13–17:

• Parental or guardian consent is required
• Tutors must follow child-safety standards

10. Security

We implement reasonable physical, administrative, and technical safeguards to protect personal information.

No online system is completely secure.

11. International Data Transfers

Some service providers may process data outside Canada.

Appropriate safeguards are applied to protect personal information.

12. Policy Changes

We may update this Privacy Policy periodically.

Updates will be posted on edudable.ca with a revised date.

13. Contact

📧 info@edudable.ca

📍 Operating in Canada